GENERAL CONDITIONS

The website acropolismuseumshop.gr (the E-Shop) is the electronic store for the sale of goods of on the Internet by the Acropolis Museum (the Museum), a public legal entity based in Athens at Dionysiou Areopagitou 15, TK 11742, with Tax Registration number 998313850, Tax Office ΣΤ΄Athens and telephone 210 9000900. The operation of the E Shop is governed by Regulatory Decision Number … 2016 of the Board of Directors of the Acropolis Museum (published in the Government Gazette B’….2016 on the website of the National Printing Office …………. and here at………)  The electronic address for communication with the store is info@acropolismuseumshop.gr

Making a purchase through the E-Shop indicates the User’s complete acceptance of the Terms and Conditions of Use set out in this document.   Users should read the conditions and not visit or use the said Site if they disagree with them. Please note that the Museum retains the right to amend or freely review the Conditions and Terms of Use of the E-Shop whenever it considers it necessary. The Terms and Conditions of Use will be amended regularly without prior warning and highlighted with an asterisk (*) on the relevant text.

Entry to and use of the E-Shop constitutes acceptance and agreement with the Protection of Personal Data and the Terms and Conditions stated here. 

The Museum makes all efforts to be accurate in its information on The E-Shop site. However, the Museum is not responsible and is not bound by the electronic data entries made in error or inadvertently. It is entitled to proceed to correct any such errors that it becomes aware of.

 

PRODUCTS

Our products are offered for sale in perfect condition, just as they are provided to the Museum by their producer. However, in the case of handcrafted products or products requiring natural processes in production, individual products may vary.

The cast copies produced by the Museum are carefully made to recreate the look and feel of the original exhibits and, in most cases, reflect the damage, aging, patina, and traces of color of the original exhibit. Due to their manual production, there may be individual variations from one reproduction to another of the same exhibit.

E-Shop products are subject to availability at the time of your ordering. The Museum informs customers of the availability of the product based on available information.

 

PRICING

Product prices are those indicated on the product profile page of the E-Shop and do not include shipping costs. Shipping costs are determined by the weight, volume and destination of the delivery.

The exchange rate option in the currency of your choice is only available for your information. Payments are exclusively made in euros though. 

 

PRODUCT RETURNS

Return of non-faulty products – Right of Customer Withdraw from purchase without  cause: The Customer has the right to withdraw from the purchase contract within 14 calendar days from the date of the product’s delivery. Where there is more than one product in the same order and where the Museum has been obliged to deliver the order in separate deliveries, the deadline is valid from the delivery of the final product.

The withdrawal can be made under the following preconditions:

The withdrawal is the Customer’s choice and brings no additional charge to the Museum. If the item has already been delivered, the Customer must return the product in the precise condition in which it was received, with all its parts, the forms with which it was delivered, and its packaging in excellent condition. In this case, the Customer is liable for all shipping costs entailed in the return.

The declaration of withdrawal is made in writing or electronically. The Museum is obliged to confirm receipt of the declaration of withdrawal when it arrives at the Museum.

Following the declaration of withdrawal, the Museum is obliged to return the payment for the amount it received and commence the administrative process for the return which may exceed 25 calendar days from the date of the receipt of the returned product.

The Museum will refund the Customer using the same means the Customer made the initial payment to the Museum.

Where a refund occurs, the Museum must inform the issuing bank about the cancellation of the transaction. The bank will then proceed to any transaction foreseen in their contract with the Customer.  After issuing that advice, the Museum bears no responsibility for the time and manner of the refund by the bank.

The initial product shipping costs are not refundable, while the Customer, in case of withdrawal, is charged with the return costs.

If the products are returned damaged or incomplete, the Museum has the right, having assessed their condition, not to return their total value or part of it.  The sum returned is determined by the product's condition, and the Museum can unilaterally proceed to the full or partial offset of the Customer’s claim.

Return due to Delivery of Wrong Product: In all cases where different products, in-kind, quantity or quality to those ordered online from the Museum have been delivered, the customer returns the products to the Museum to check and confirm the error. In this case, the costs of the return and the reshipping of a replacement product will be borne by the Museum, provided that the method of return proposed by the Museum is observed.

Return of defective products: During packaging and preparation for dispatch, the Museum checks that products are in perfect condition. If, however, a Customer ascertains that a product has a production fault and this is confirmed by the Museum or by the Museum with the   supplier of the product, then the following applies:

The product(s) for replacement must be returned within 14 calendar days from the date of their delivery and must be accompanied by all the original accompanying documents (Shipping Note - Invoice, Retail Receipt) and its complete original packaging.

Products will be returned by courier. The Customer bears the Shipping costs to the Museum, and the Museum pays the shipping costs for the replacement or the repaired product.  A necessary precondition, in this case, is the provision of the purchase receipt.

When the product is returned to the Museum, the defect reported by the Customer’s is checked. The Museum will communicate with the Customer to inform them about the outcome of the check.

If the defect is confirmed, the product is repaired or replaced. If it is not possible to repair or replace the product with the same or similar product of equivalent value by the Museum, the transaction is cancelled, and the money is returned. In the case of a refund, the Museum returns the money using the same means as the initial payment made to the Museum by the Customer.

In case of a refund, the Museum must inform the bank that has issued the credit-debit card about the cancellation of the transaction. The bank will then proceed to action foreseen in their contract with the Customer, henceforth without the Museum bearing any responsibility for the time and manner of the refund, which is regulated by the contract mentioned above.

If the products are returned damaged or incomplete, the Museum has the right not to return their total value or part of it, having assessed their condition.  The sum returned is determined by the product's condition, and the Museum can unilaterally proceed to the full or partial offset of the Customer’s claim.

 

PERSONAL DATA COLLECTION AND PRIVACY COLLECTION 

Information provided voluntarily by customers to the E-Shop is used by the Museum to facilitate immediate and meaningful communication with The E-Shop and the Museum, to reply to Customer’s questions and to be able to execute the delivery of orders.  The information collected by the E-Shop is for the purposes of counting the number of visits to the E Shop, to identify the needs of Users and to facilitate the transactions with the Museum. The Museum does not share any of the information collected from visitors with any organization or associate.

Data Collected: User’s personal information is only requested for the purposes of registration with the E-Shop, and to send an email to the Customer associated with their product orders.

The E-Shop collects the following information from Customers:

Details provided by the Customer during their registration

Details provided by the Customer during the execution of their order

Details provided by the Customer to activate internet services.

During the completion of the order form on the website of the E-Shop, the name, address, postcode, email address, contact telephone, and details of credit cards are recorded in a secure bank environment. More detailed supplementary information may be requested, such as the details associated with the dispatch and delivery of an order, details for invoicing or further information relating to a request from a quote from the E-Shop by a Customer.

Access to Information: The collection of personal data is necessary for your order to be made and delivered. The use of a credit or debit card may require details for authentication.  These are secure under all circumstances. All information that detail the personal profile of the customer remain entirely confidential.

The Museum provides all its customers with the level of security provided in this Statement of Privacy and Protection of Personal Data. Under no circumstances are details of customers ever provided to Third Parties without customer permission. However, if this is demanded for legal purposes foreseen by Law N2472/1997 or by relevant European legislation, the Museum may be obliged by the responsible authorities to collect, release and use the information without the customer’s consent (for example, in the case of a Court Order).

Correction, Change Or Deletion Of Information: The E-Shop allows its customers to correct, change, or delete information they have registered on the E-Shop. The information the customer chooses to delete is deleted from the E-Shop immediately.  For the protection and security of the customer, the E-Shop requires an authentication process of the person making the changes.  In order to access, change or delete personal data or/and submit a question or raise problems with the operation of the E-Shop, the Customer must communicate with the E-Shop via the email info@acropolismuseumshop.gr.   The Museum undertakes all the necessary actions to protect personal data. However, the protection of user passwords is the responsibility of the Customer.

Security of Transactions: The safety and integrity of the data of visitors and customers of the E-Shop are ensured through the use of SSL (Secure Socket Layer) technology.  A key code supports the SSL technology for cryptography of the data before sending it through the SSL connection. The security check between the data and the Server occurs based on the unique key code that secures the entire communication.  The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari, and Google Chrome, support the SSL protocol and are recommended to connect to the website.

Cookies: The E-shop uses cookies to facilitate and assist in the operation of its services.  Cookies are small text files that are sent and saved on the visitor or customer’s computer. They allow the E-Shop to operate seamlessly and without technical faults, collecting information from the many choices made by the User, frequent users, collecting data to improve the E-Shop, and enhance the user-friendliness of the Site.  Cookies do not cause damage to the user’s computer or the files that are saved on those.

 

LIMITED LIABILITY

The Museum is neither responsible nor obliged to compensate the User for any damages or losses that may occur due to the cancellation of an order, the delay or non-fulfillment of an order, whatever the cause. 

The Museum will not be subject to any claims for loss, delays or damage to the products caused by force majeure or by causes beyond the effective control of the Seller, including but not limited to delays caused by the shipping company, strikes, fire, terrorist attacks, wars or earthquakes.

The Eshop’s content (information, names, photographs, and illustrations), products and services are provided accurately. The Museum takes no responsibility for any erroneous information associated with malfunctions in the E-Shop’s operation caused by unapproved interventions by Third Parties.

 

INTELLECTUAL PROPERTY RIGHTS 

The entire contents of the E-Shop constitute the intellectual property of the Acropolis Museum. They are protected by the provisions of Greek and European Law, international contracts, and the intellectual ownership of third parties, for which the Museum has obtained the license to use.

The copy, transfer or reproduction of content from the Site is forbidden, as is the misleading of the public as to the actual provider of this content.  Any use of the content for any purpose is only permitted after the written agreement of the Museum or any other or any other holder of the intellectual rights.

The names, images, logo and trademarks with the commercial logo of the Museum, the products and the services of the Museum or third party holders constitute the assets of the Museum and the third parties respectively, and are protected by trademark law.  Their use in the E-Shop under no circumstances provides the right to be used by third parties.

 

USER RESPONSIBILITY 

The User agrees and undertakes to use the E-Shop services, information, and data according to the Law and the principles of good faith. They are obliged not to use the E-Shop with the trademark for the:

Dispatch, publication or transfer of any content for any reason whatsoever that is illegal and causes insult or injury to the Museum or any third party.

Dispatch, publication or transfer by email or transfer through other means of any content that causes insult, an insult to social values, minors, or the legal property protected under national or international law.

Dispatch, publication or transfer of any content for which users have no right to transfer in accord with the Law and the legal provisions in force (internal, ownership, confidential information as part of labor relations or all those covered by confidentiality agreements).

Dispatch, publication or transfer of any content, violating the intellectual rights, industrial and intellectual work, trade secret or other third party rights. 

Dispatch, publication or transfer of any content which contains a software virus or other codes, files or programs that have been designed to cause interruption, damage, destruction or the control of any software or computer material.

Infringement of the Law and provisions in force.

Harassment of third parties

Collection or storage of personal data of other users.

 

LIMITED LICENSE

The Museum may grant, under the conditions stated in this text and under its regulatory decisions, a non-exclusive, non-transferable, personal and limited right of access, use and presentation of the content of this page. This license does not constitute a transfer of title of the E-Shop and its details, and is subject to the following restrictions:

All copies and the details of the E-Shop must retain all the notations regarding intellectual ownership and rights.

The alteration of the E-Shop and its details in any way is forbidden, as is  its reproduction and public presentation, distribution and any other use for public or commercial purposes are not allowed in any way unless the Conditions of Use permit it.

 

LINKS TO THE E-SHOP SITE

The links on the E-Shop site lead to other pages of the E-Shop, or in some cases, to third parties websites. Those sites are not under the control of the Museum, and the Museum takes no responsibility for their content,  information or changes that occur on those sites. The Museum is not liable for the Internet frequencies or any transmission that occurs from a linked website.

For further information, we are available to customers on telephone (+30 210 9000900, ext 416) or email (info@acropolismuseumshop.gr)